Help & Customer Support

Great question! You must already know that our huge range of options means you can make sure that your holiday is exactly the way you want it to be. Take your pick from our four ways to book, using these links:

-Go online at www.AnanasTours.com and browse holiday packages
-Start a Live Chat with us via the Sales Chat icon below
-Customize your holiday with our Tailor-made option where Tailor-made Holiday
-Send us email with inquiries anytime at E-mail Us

If you book your holiday package with us, the following cancellation charges will be applied according to how many days you cancelled your trip before departure.

Only the Lead name on the booking can ask us to cancel it or to remove any of the named customers. The cancellation charges shown above will apply from the date we receive your cancellation instruction over the phone, or through our Live Chat service. If you need to cancel your booking, just give us a call or chat to one of our Travel Agents by clicking on the contact buttons below.
Cancellation fees will apply. If you’ve booked a trip from the Hotel,City Break or accommodation only.
Note: The above cancellation charges apply to all bookings, except where a booking includes items or services for which our supplier’s own cancellation charges are more than the ones shown above. In that case, any additional cancellation charges will be advised at the time of booking, or a higher (non-refundable) deposit or full payment will be payable at the time of booking to cover the potential cancellation charge. If any member of the booking cancels and you can’t fill that person’s place, you may have to pay extra for your accommodation. For example, you may have to pay single or under-occupancy supplements. If you cancel, you must still pay any insurance premiums and amendment charges which arose before the cancellation, and any deposits paid for any pre-booked items or services.

Your departure transfer pick-up details will be available to you 48 hrs before you fly back home. Usually departure pick-up transfer is set 4 hours prior flight. Here’s what you can do

1. During your first meeting tour guide will inform you with pick-up time.
2. You will be contacted by your tour guide in case of changes in flight schedule and new pick-up time.
3. Or you can Email or message us 48 hrs before and we will confirm your details.
4. Contact your destination operation office sent to you with package details.

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You can get a Discount coupon code for free, here’s how.

• You can follow our TripAdvisor page and leave us a review there. 
• followed by a message on Tripadvisor or Mail/Facebook message with your Username on TripAdvisor & Ananas Tours account, we will credit you with Discount codes up to 20% .